The vast majority of design projects run smoothly, without any problems. However, from time to time, something does come up, and it’s important that we both have an understanding of how best to deal with it. These terms and conditions are designed to ensure that we’re both protected from any unexpected circumstances. It also lays out the basic groundwork for how the project will progress, and what’s expected of us both. By accepting a quote, you are considered to have accepted these terms and conditions in full.
What do both parties agree to do?
You agree that:
You have the authority to enter into this contract on behalf of yourself, your company or your organization. You agree to provide me with everything that I need to complete the project including text, images and other information as and when I need it, and in the format that I ask for. You’ll review my work and provide feedback and approval in a timely manner. Deadlines work two ways, so you’ll also be bound by any dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.
You may send an official purchase order in reply to the estimate or quotation which binds yourself to accept our terms and conditions, or an email acknowledging acceptance of the quotation.
I agree that:
I have the experience and ability to perform the services you need from me and I will carry them out in a professional and timely manner. I will endeavour to meet all the deadlines set but I can not be held responsible if materials have been supplied late or have not approved or signed off my work on-time at any stage. I will also maintain the confidentiality of any information that you give me at all times.
Project Delivery Dates
If there is a deadline for your project, please communicate it clearly up front before payment is made. It is always my intention to complete your project on time. Revisions and your response times play a major role in the amount of time it takes to complete your project. Therefore, the project completion date I give you is not a guarantee.
This contract allows for a set number of revisions as stated in the estimate. If, at any stage, you’re not happy with the direction the work is taking, you’ll pay me in full for everything I’ve produced until that point and cancel this contract.
I’m not responsible for writing or editing any text copy unless specified in the original estimate. If you’d like me to write new content or edit text for you, I can provide a separate estimate.
You should supply graphic files in an editable, vector digital format. You should supply photographs in a high resolution digital format. If you choose to buy stock photographs, I can suggest stock libraries or If you’d like me to search for photographs for you, I can provide a separate estimate for that. If you need any advice on these formats I’m always happy to help. All images provided to me must have the appropriate licence in the place. (Please see copyright below).
Changes and revisions
All changes and revisions will need written approval in some form. If changes are given via a phone call, they will need to be confirmed in writing in an email and given the ok.
Experience shows that fixed-price contracts aren’t always beneficial to you, as they can limit you to your earliest ideas. I don’t want to limit your ability to change your mind. The price at the beginning of this contract is based on the length of time I estimate I’ll need to accomplish everything you’ve told me you want to achieve plus a few revisions. But I’m happy to be flexible. If you want to change your mind or add anything new, that won’t be a problem, as I’ll provide a separate estimate for that.
Making the most of changes and revisions:
You must be specific with your feedback. If you are requesting revisions, it is most effective to offer examples of colours, fonts, images and sites you like. Excessive revisions, tweaks and miscellaneous changes are subject to additional charges at my discretion.
Errors in text or formatting that I have introduced into your content will be fixed for free. However, any other edits such as typo/grammatical errors/wording changes carried over from the original copy may be subject to additional charges.
I am not responsible for revisions or updates to a project once the final agreed upon deliverable has been sent. If additional design, or edits associated with this project are needed, a new project agreement will be created.
NOTE: Once you approve a design, it’s considered final. I will not be liable for any errors that were not spotted after final sign off. After sign off, I’m happy to make changes should you request them, but all changes will be quoted and billed separately. Be sure to proof read carefully before approving the final design.
Should something happen for any reason that causes you to cancel this project once it has begun, you are completely free to do so. You will simply be billed for any work/hours spent up to the point of cancellation. I will send you any work completed up to that point.
Should some life altering event happen to cause me to cancel this project, I will hand over any work completed up to the point of cancellation and refund you for any payments made on incomplete work.
I can’t guarantee that my work will be error-free and so I can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised me of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.
First, you guarantee that all elements of text, graphics, photos, designs, trademarks, or other artwork you provide are either owned by your good selves, or that you’ve permission to use them.
Under copyright law, the designer is the owner of all files and artwork created for the client, and the client is the owner of the end product (i.e. a printed business cards). Release of electronic files to the client is at the discretion of the designer and is determined by the type of project. Copyright ownership maybe transferred to the client if created by the designer solely (own photography and illustrations). If any royalty free images were purchased or used for the project, new licensing must be secured by the client if necessary. Royalty Free images are untransferable, this means the license stays always with whom acquired it.
If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs remain the property of Arliam Design, unless specifically agreed in writing.
I’ll own the unique combination of these elements that constitutes a complete design and I’ll license that you, exclusively and in perpetuity for this project only, unless we agree otherwise. This just means that you can’t take the design I made for you and sell it to another company, but otherwise won’t impact you.
I love to show off my work and share what I'm working on with other people, so I reserve the right, unless you specifically ask me not to, to display and link to your project as part of my portfolio and to write about it on Social Media.
Arliam Design will respect your personal information and undertake to comply with all applicable UK Data Protection legislation currently in force. You agree that all personal information provided by you either through this website or in writing may be used by Arliam Design for the sole purpose of communicating back to you with Arliam Design information and Arliam Design services relevant to you. Other than as required by law, or as permitted under these user conditions, Arliam Design will not disclose your personal details to any third party without your permission.
When you submit information to us, you understand and agree that we may store your personal data in a secure manner on a UK based server. The details of your enquiry may be stored in our email archives.
Your personal data will be retained until you request us to remove it. You have the right to request the information that we hold or make modifications to your data at any time.
Additionally from time to time Arliam Design uses an eMarketing tool to broadcast service and information details more efficiently to its customers. As a customer you can withdraw your consent by clicking on the ‘unsubscribe’ link on any email from Arliam Design or by contacting us directly at
Data controllers and processors
Arliam Design., is classified as the Data Controller under the General Data Protection Regulation (“GDPR”). We act as the controller for any data you provide and can be contacted by post, email, or telephone as follows:
Arliam Design, 8 Teme Road Stourbridge DY8 2DP
All data you provide will be processed in line with the GDPR:
impose confidentiality obligations on all personnel processing relevant data;
review our data security policies;
abide by the GDPR’s rules regarding the appointment of sub-processors;
implement procedures to assist the data controller to comply with the rights of data subjects;
assist the data controller in complying with other regulatory requirements;
return or destroy personal data at the end of the data processing relationship at the data controller’s choice; and
provide the data controller with all information required to demonstrate compliance with the GDPR
The following rights are conferred to you under the GDPR:
You have the right to request a copy of all data that Arliam Design Ltd. holds on you as an individual. Any requests for access to your data will be honoured within one month from receipt.
You have the right to request that any incorrect information held by Arliam Design Ltd. is updated without undue delay.
You have the right to request that all data relating to you is erased by Arliam Design.
You have the right to receive a copy of your data in a structured, machine-readable format where appropriate.
You have the right to withdraw your consent for further processing at any time, either by opting out of future emails or by contacting Arliam Design. using the information provided above.
Rights of Refusal
I will not include in designs, text, images or other data anything which I deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. I also reserve the right to refuse to include submitted material without giving reason.
I’m sure you understand how important it is as a small business that you pay the invoices that I send you promptly. Therefore, you agree to stick to the following payment schedule:
50% deposit paid up front. Work will only commence once this is received in full.
50% remainder is payable on completion and not more than 30 days after receipt of finished product and invoice.
If payment is late, statutory interest of 8% plus the Bank of England base rate will be charged, starting from 31st day after the invoice date.
The small print
You can’t transfer this contract to anyone else without my permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Arliam Design reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.